Are translation services available?

Yes, translation services are offered through our staff at the registration desks.

How do I get help understanding my hospital bill?

Your hospital bill includes all care and treatments received. To discuss your bill or insurance details, please call our Financial Counselor at 515-832-7716.

Do I qualify for financial assistance?

Van Diest Medical Center has a Financial Assistance Program for individuals below 225% of the federal poverty level or on state or federal assistance. You can inquire further with our Financial Counselor.

How do I schedule an appointment?

You can schedule an appointment by calling 515-832-7800, or through the Healthlife Patient Portal for non-urgent needs.

What are the VDFHC hours of operation?

Monday to Friday: 7:00 AM to 5:00 PM, Saturday: 8:00 AM to 12:00 PM. The clinic is closed on Sundays.

What is the policy on co-pays and deductibles?

Co-payments and coinsurance are expected at the time of service. Payments can be made in various forms including cash, checks, debit, and credit cards.

What can I expect at my first appointment?

At your first visit, you will need to bring your insurance card, a photo ID, and a list of current medications. The appointment may take longer to establish your health record.

Are there any visitor guidelines?

Van Diest Medical Center encourages patient participation in care while enforcing guidelines like limiting visitors to two at a time.

What food options are available for visitors?

The Garden View Café offers meals and snacks, and vending machines are available 24/7.

Is there Internet access available?

Yes, free public Wi-Fi is available throughout the medical center.

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Van Diest Medical Center

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