With the family health team model, will I get to see my doctor?

Yes, you'll usually see your doctor, but based on the issue you bring, another team member may assist you first. This model ensures diverse professional support tailored to your care needs.

What happens if my physician retires or goes on parental leave?

Your care will remain uninterrupted. If your physician retires, a replacement will be found or you'll be transferred to another physician. During a temporary leave, a substitute will be assigned.

What is happening to 'annual physicals'?

WCFHT is shifting from annual physicals to 'Periodic Health Exams,' which occur at regulated intervals for effective screening and promoting health based on age and health history.

How do I become a patient of the West Carleton FHT?

For information on becoming a patient, please refer to the 'New Patients' section.

How do I get my prescription renewed?

To renew a prescription, use the Medication Refill Request form in the CHR Connect App or desktop patient portal. Phone requests are also acceptable. Please note, fax requests from pharmacies are not supported.

Where can I view my results from lab tests?

Lab test results can be accessed through the specific online portals for each lab or hospital. A list of these portals is available through the External Patient Portals section on our website.

Can I request a male or female technologist?

Yes, you may request a male or female technologist when booking your appointment, although it may not always be possible depending on availability.

What is the fee for parking and how do I pay?

Parking is free at our Kanata and Limoges locations. At the Nepean location, there is a $4 charge payable by coin or credit card.

Can I bring my children to the appointment?

It is discouraged to bring children to your appointment due to the need for a distraction-free environment.

How long does it take for my doctor to receive the report?

Most reports are sent to your doctor within 1-2 business days, although some specialized tests may take up to 5 business days.

I live in Quebec. Will I have to pay for my test up front?

Yes. Quebec patients are required to pay for their test on the day it is performed.

Does Sclerotherapy hurt?

The fine needle prick feels like a mosquito bite. Occasionally, the solution might sting, and a cramping sensation can occur if a larger vein is treated, but this usually resolves after walking for a few minutes.

Do I need a referral?

While referrals from family doctors are welcome, patients can directly call our clinic at (613) 746-6034 to schedule an appointment or contact us via email.

Do I need my varicose veins for circulation?

No, varicose veins are not functioning properly, and removing them can actually enhance circulation.

Will I need these veins for bypass graft surgery?

No, bypass graft surgery only uses healthy veins, not varicose veins.

Can I just have my spider veins treated?

Yes, spider veins can be treated as long as there aren’t any larger varicose veins affecting them.

What can I do after my treatment?

You can return to regular low-impact activities, but should avoid high-impact activities like jogging and heavy lifting.

How many sessions does it take?

The number of treatments varies per person, and will be estimated during your consultation.

Once adequately treated, veins will not return, though new veins may develop over time due to genetic predisposition.

What can I do if I am pregnant or breastfeeding?

Conservative measures such as wearing compression socks, elevating the legs, and walking are recommended, as treatments cannot be performed during pregnancy or breastfeeding.

Is it covered by OHIP?

The initial consultation is covered by OHIP. Treatment fees will be determined during the consultation.

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