What should I expect during my visit?

You can remain with your pet throughout the ultrasound procedure, which is non-invasive and painless. The expected duration of visits varies depending on the type of ultrasound, from 15 to 90 minutes.

How do I schedule an appointment?

Appointments can be made by calling or faxing a completed Referral Form from your veterinarian. It is recommended to schedule several days in advance.

Are emergency scans available?

Yes, emergency scans are often available during off-hours and weekends, though an additional fee may apply.

What services do you offer?

We provide a range of imaging services including Breast Imaging, Diagnostic Imaging, Interventional Radiology, and Vein Health.

What are your hours of operation?

We are open Monday to Friday from 9:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 1:00 PM. We are closed on Sundays.

How do I send a billing question through the portal?

Log in to the patient portal, click on the Messages section, select 'Send a Message', choose 'Billing and Payments', complete your message, and we'll respond within 2 business days.

What payment methods are available?

We accept online payments through our secure portal, credit/debit cards (Visa, MasterCard, American Express, Discover), checks, and cash payments at our office.

How can I access billing information?

Billing information can be accessed via our patient portal, and for detailed questions, you can contact our billing team.

What should I do if I have questions about my insurance?

For insurance inquiries, you can access our insurance information section or contact our billing team at 978-774-2555.

What is the process to request FMLA or Disability forms?

Patients, employers, or disability companies must upload the blank FMLA or Disability form through our submission portal. After submission, Sharecare will contact you within 48 hours to collect payment.

What are the timelines for FMLA and Disability paperwork?

FMLA paperwork is completed within 2 weeks of submission. Short term disability applications must be approved by our office prior to submission.

What is the service fee for completing disability requests?

There is a $25.00 service fee per form for processing disability requests, payable at the time of submission.

Can I submit PFML forms before delivery?

No, PFML forms can only be completed after your date of delivery. Any prior submissions will be denied.

What should I bring to my appointment?

Please bring your insurance card, identification, and any previous images or reports if applicable.

How do I prepare for my exam?

Preparation guidelines vary by exam type. Refer to the specific 'how to prepare' documents provided on our site.

Is there parking available?

Yes, we offer free parking for all patients.

What services does BASC offer?

BASC offers a range of surgical services including orthopedics, ophthalmology, and imaging services such as open MRI, low-dose CT scans, and ultrasound.

What are the business hours of BASC?

BASC is open Monday to Friday, from 8:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.

Yes, BASC Imaging is accredited by the American College of Radiology (ACR) for Magnetic Resonance Imaging (MRI), Cat Scans (CT), and Ultrasound.

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