What insurance do you take?

We will file a claim to all insurances. It is the patient’s responsibility to check with their insurance to determine if our providers are in-network with their plan.

Do you take Medicaid?

No. We do not accept any Medicaid plans at this time. We can, however, offer you a self-pay rate to be seen by one of our providers.

What is the best way to stay up-to-date on news regarding your office?

Our website will provide the best up-to-date information. We also communicate via our Facebook page.

Do you offer payment plans?

Absolutely! We would like to divide the total bill by 4-6 months, but we are willing to be flexible with each patient. We only ask for faithfulness each month from the patient.

What forms of payment do you accept?

We accept cash, checks, and credit cards (VISA, MasterCard, Discover, and AMEX). We accept payment by phone, mail, online, and in person.

Can I pay my bill online?

Patients can pay bills online through their patient portal on instamed.com.

My InstaMed account won’t work, what do I do now?

Please call the office to get a newly generated username & password.

What radiology exams do you do in your office?

We do X-rays in our office. We also can do EKG testing in our office. We do not perform MRI and CT scans, but the providers can write an order for these exams to be done if indicated.

What type of doctor is Dr. Tim, sports medicine only?

Dr. Tim is a Primary Care Physician (family doctor). He specializes in Sports Medicine as well. Dr. Tim sees all ages and acute or chronic illnesses.

If I see Dr. Lisa, can I also see Dr. Tim at a different appointment?

Of course! Our providers share patients as needed. If you need to get in, you can see any provider that has the first available.

Is your patient portal the same as St. Anthony’s?

We do not use the same patient portal as Franciscan St. Anthony Health. We are a private practice. Our patient portal is yourhealthfile, whereas the Franciscan St. Anthony Health patient portal is mychart.

At what hospitals do the doctors have privileges?

Drs. Tim & Lisa do not round at any hospitals in the area. They are in close contact with a doctor who admits patients at Franciscan Crown Point.

Do we accept AmBetter and/or CareSource?

We are now contracted & credentialed with CareSource & AmBetter! Although if either of these plans is through Medicaid/HIP we are NOT contracted.

What is a limited diagnostic prenatal ultrasound?

A limited diagnostic prenatal ultrasound allows you to see your baby and hear their heartbeat, primarily to confirm their gender and assess the baby's presentation and placental location without replacing a comprehensive diagnostic ultrasound.

Is it safe? Are there any risks to me, or my baby?

Extensive studies indicate that ultrasound is safe and poses no risks to mothers or babies. The technology used for 3D/4D/HD scans is identical in type and intensity to traditional 2D scans.

What type of ultrasound equipment do you use?

We utilize the state-of-the-art GE Voluson ultrasound system to conduct all ultrasound examinations, known for producing the finest 2D, 3D, 4D, and HD images.

Do I need to make an appointment for a 3D sonogram?

Yes, appointments are necessary for all services, and it's advisable to book in advance.

How long does a 3D or 4D prenatal ultrasound session take?

The session typically lasts about 30 to 45 minutes, with the ultrasound itself taking approximately 15 to 20 minutes.

What is the difference between a 3D, 4D, and HD scan?

A 3D ultrasound provides detailed still images; a 4D ultrasound shows the baby moving, while HD ultrasounds provide the highest quality images with stunning clarity and real-time video of the baby.

Will I always get beautiful 3D ultrasound pictures?

While we strive for great images, factors like the baby's position can affect visibility. We offer complimentary repeat scans if you don't get satisfactory images.

Can I bring family and friends to the ultrasound session?

Absolutely! We encourage family and friends to join, and we also offer Sonostream LIVE technology for those who can't be there in person.

Does insurance cover the 3D pregnancy ultrasound procedure?

Insurance does not cover these limited diagnostic procedures, which are out-of-pocket expenses.

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