What if I can’t afford to pay my bill?

The Business Office offers financial assistance through our Charity Care and Discount Payment Program. You can call the Business Office at (831) 636-2620 for more information.

How does the Financial Assistance Program work?

This program provides financial help to individuals who are uninsured and do not qualify for government programs. Eligibility requires income to not exceed 400% of the federal poverty level.

What are the eligibility requirements for financial assistance?

To qualify, patients must have accounts over $500 and high medical costs exceeding 10% of family income, among other criteria.

What does the bill cover?

The bill typically includes services provided by the hospital such as room, nursing care, meals, and lab tests. Separate bills may come from your personal physician or specialist.

What if I believe I was wrongly denied financial assistance?

You can file a complaint with the Hospital Bill Complaint Program of the state if you feel you should have qualified for assistance.

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