How soon can I book an appointment?

You can often schedule appointments for the same day you call. Our centers offer extended hours, including early mornings, evenings, and weekends, allowing us to accommodate your schedule as best as possible.

What if I am unable to keep my appointment?

If you cannot keep your appointment, please notify the clinic, and we will inform your physician and reschedule your examination. If transportation issues arise, we can assist in making arrangements.

Will I need a driver?

Some procedures may require a driver for your safety, especially if sedation or anesthetics are administered. You will be informed when you make your appointment if a driver is necessary.

How do I prepare for my exam?

Preparation instructions for specific procedures can be found on our services page. For further questions, please contact our staff.

Why do I need to be at the center at least 15 minutes before my exam time?

Arriving 15 minutes early allows for check-in and helps avoid delays. Please bring all necessary insurance information, a valid photo ID, and a physician's referral.

What type of clothing should I wear for my exam?

Wear comfortable, metal-free clothing like sweatpants or a T-shirt. You may need to change into a gown or scrubs depending on the procedure.

What if I still have questions prior to my exam?

A qualified technologist will be available to answer any questions before your exam. You can also call your local center with any immediate concerns.

What type of MRI machine is right for me?

Typically, your physician will choose which MRI to send you for. If you have specific needs like claustrophobia or require a standing position, Open or Upright Open MRIs may be more appropriate.

An Open MRI provides a less claustrophobic experience, allowing patients to see their surroundings and offering more airflow than traditional MRIs.

What is an Upright Open MRI?

An Upright Open MRI allows you to be in a seated or standing position, providing the option to image the area where you're experiencing pain.

What could disqualify me from having an MRI scan?

Conditions such as having metal in your body, implanted medical devices, pregnancy, or certain health issues should be reported to our staff before your MRI.

When will the results of my examination be available?

Results are typically available shortly after your exam. Your referring physician will receive the report usually within 24 hours.

How will I get my results of my diagnostic study?

Your referring physician will have the report from our radiologist typically within 24 hours after your scan.

May I get a copy of my films?

Your films or CD will be sent to your physician, who can provide them to you. There may be a nominal charge for additional copies.

How long are my records kept on file?

Your records are maintained in accordance with state laws, usually for a minimum of five to seven years.

I have a question about my statement who do I contact for information?

For questions related to your statement or Explanation of Benefits, please contact our Billing Department through our online contact form.

What do I need to bring with me to facilitate the payment process?

To ease the payment process, bring your complete insurance information, a valid photo ID, and any necessary documents related to workers compensation or auto accident claims.

I don't have medical insurance. Can I get a price quotation on my procedure?

Yes, if you're uninsured or need financial assistance, please call the clinic where you wish to schedule your appointment for an estimated price and discuss payment options.

Do you accept my insurance plan?

We participate in most insurance plans and accept various programs including workers compensation and PIP. Patients experiencing financial hardship may qualify for discounts or payment plans.

What if you are not contracted with my personal health insurance plan?

We accept your in-network benefits even if we're not contracted with your insurance provider, and will notify them accordingly.

Do I need pre-authorization from my health care policy or plan?

Some plans require pre-authorization before service. Check with your provider to see if this is necessary.

Do you file secondary claims as well as primary ones?

Yes, we file both primary and secondary claims.

How does the insurance verification process work?

We contact your insurance provider to confirm your benefits and ensure the co-insurance portion is honored.

Am I responsible for the patient portion reflected on my Explanation of Benefits (EOB) from my insurance carrier?

The EOB may not represent your final balance. You will receive a statement from us providing the actual amount owed.

What imaging services do you provide?

We offer a full range of imaging services, including MRI, CT/CT Angiography, Digital X-Rays, I-Cat 3D Mammography, Ultrasound, and Bone Density Scans.

How quickly can I get my MRI results?

We provide a same-day turnaround time for regular readings and a 2-hour turnaround for STAT requests.

Do you accept insurance?

Yes, we accept most major health insurances, workers compensation, auto insurance, and we offer affordable options for self-pay patients.

Can I schedule an appointment on the weekend?

Yes, we are open on Saturdays by appointment only from 9:00 AM to 2:00 PM.

What types of ultrasounds do you offer?

We offer a wide range of ultrasound services including abdominal, breast, carotid, echocardiogram, fertility, pelvic, renal artery, thyroid, and venous ultrasounds, among others.

What are your business hours?

Our Duluth location is open Monday through Friday from 8:30 AM to 5:30 PM, and Saturday from 8:30 AM to 3:30 PM. We are closed on Sundays.

Can I get results on the same day?

Yes, you can expect to receive your results within 24 hours, often even sooner.

Do I need an appointment for a visit?

No appointment is necessary, you can walk in anytime. However, you can schedule an appointment if you prefer.

What insurance do you accept?

We accept self-pay options, so not having insurance should not be a problem. It's all about your health!

What services does Keith Family Medicine provide?

Keith Family Medicine offers a wide variety of medical services, which include primary care, preventive care, chronic disease management, men's and women's health, pediatrics, geriatric care, mental health support, immigration physicals, and more.

How can I schedule an appointment?

To schedule an appointment at Keith Family Medicine, you can call the Dawsonville clinic at (706) 216-4444 during business hours, or you can schedule online via our Healow portal. For the Conyers clinic, call (770) 929-1115.

Do you accept insurance?

Yes, we accept most major insurance plans including Medicare and Medicaid. To confirm if we are in-network with your specific plan, please contact our office or check with your insurance provider.

Can I receive care if I don't have insurance?

Yes, we offer self-pay options for patients without insurance. Please contact our office to learn more about our self-pay rates and available payment options.

Can I request prescription refills?

Yes, you can request prescription refills by contacting our office. We recommend planning ahead and requesting refills in advance to ensure a smooth reordering process.

What should I do in case of a medical emergency?

In the event of a medical emergency, call 911 or visit the nearest emergency room. For urgent but non-emergency concerns, please contact our office for guidance.

Do you offer telemedicine appointments?

Yes, we provide telemedicine appointments for certain medical concerns, allowing you to consult with our healthcare providers remotely. Please reach out to our office to check if this option is suitable for you.

How can I access my medical records?

You can request access to your medical records by contacting our office. We will assist you in obtaining your records while ensuring privacy and security.

How can I provide feedback or share my experience?

You can leave a review on our Google, Facebook, or Healthgrades page. Alternatively, you can contact our office directly to provide feedback about your experience.

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