What types of imaging services do you offer?

We provide a comprehensive range of imaging services including mammograms, ultrasounds, virtual colonoscopy, CT scans, x-rays, and more.

How can I schedule an appointment?

You can schedule an appointment by contacting us directly via phone or through our online booking system.

What should I expect during my first visit?

During your first visit, we will review your medical history, explain the procedure you'll undergo, and answer any questions you may have.

Is parking available at your facilities?

Yes, we offer parking at both locations. Rates may vary depending on the location.

What type of surgeries does Dr. Arena specialize in?

Dr. Arena specializes in breast cancer surgeries including nipple-sparing mastectomy and oncoplastic surgery, and also manages benign breast conditions.

What procedures are available for breast cancer screening?

They offer comprehensive services including genetic testing, high-risk screening, and in-house ultrasound screenings.

What services do you offer?

Pomona Valley Hospital Medical Center offers a wide range of services including emergency care, cancer services, cardiovascular care, and outpatient service.

Are there any budget options for screenings?

Yes, we offer $50 mammograms without the need for a physician order or proof of insurance during designated months.

An IPA, or Independent Physicians Association, is a group of physicians who contract with health plans and hospitals to provide comprehensive care to members of Health Maintenance Organizations (HMO). HMO members select a Primary Care Physician (PCP) from the IPA network who coordinates their healthcare services.

Anyone with HMO insurance is eligible to join an IPA.

How do I become an Alpha Care Medical Group member?

To join Alpha Care Medical Group, please refer to the 'How to join Alpha Care Medical Group' page on our website or call our customer service at 626-282-0288.

What are the hours of operation for Alpha Care Medical Group?

The member service center operates Monday to Friday from 9 AM to 5 PM, and the general operation hours are Monday to Friday from 8:30 AM to 5 PM.

What do I do in case of a medical emergency?

For life-threatening emergencies, dial 911. For non-life-threatening situations, contact one of our contracted After Hours Urgent Care Centers.

What if I need to see a physician after hours?

Alpha Care Medical Group provides several After Hour Care Centers for members in need of medical assistance outside usual office hours.

How do I choose or change my family doctor?

You need to select a designated Primary Care Physician (PCP) within the IPA network when enrolling in a HMO plan. To change your PCP, contact your Health Plan.

A copay varies based on the type of insurance and is specified in the insurance policy. Contact your insurance carrier for specific copayment details.

What is an authorization?

Authorization is the approval needed from your primary care physician to see a specialist.

What happens when my authorization gets denied?

Contact customer service at 626-282-0288 for complete details on why an authorization may be denied.

Why did I receive a bill?

You might receive a balance bill if you were seen by a non-contracted provider. This balance generally should not be your responsibility as it requires reprocessing.

I just turned 65 and have questions about Medicare. What should I do?

Congratulations! We recommend contacting us for details on Medicare and our educational seminars. Call 626-282-0288 for guidance.

Does Alpha Care Medical Group have contracted Medicare Plans?

Yes, Alpha Care Medical Group contracts with MAPD plans, offering Medicare Advantage and Prescription Drug Plans, along with CalMediConnect.

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