What types of imaging services do you offer?

We offer a variety of imaging services, including MRI, MRA, Breast MRI, and PET/CT services.

How can I schedule an appointment?

Appointments can be scheduled easily through our website or by contacting our office directly.

What should I expect during my MRI?

During your MRI, our staff will explain the process, ensure your comfort, and monitor you throughout the procedure.

What services do you offer?

We offer various diagnostic imaging services including MRI, PET-CT, Ultrasound, X-Ray, I-131 Thyroid Therapy, and Cardiac Stress Tests.

What is the average turnaround time for reports?

We pride ourselves on providing an excellent report turnaround time, often within the same day.

Do you accept insurance?

Yes, we accept most insurances and also offer competitive cash prices for those without insurance.

How can I schedule an appointment?

You can call us at 510.792.9700 to schedule your appointment.

Yes, our imaging scanners are certified by the American College of Radiology (ACR).

What is the experience like during a 3D ultrasound session?

During a 3D ultrasound, expect a warm, inviting atmosphere where you will see your baby's features in detail. It's often described as a miraculous experience.

Can I share the ultrasound experience with family?

Yes, sessions are recorded, and images are provided, allowing you to share the experience with friends and family all over the world.

How do the images compare to traditional ultrasounds?

3D ultrasounds offer a more detailed and life-like view of your baby compared to traditional 2D ultrasounds, showcasing features and expressions more vividly.

Is the SiMPLi device waterproof? Can it be submerged or soaked?

The SiMPLi device is water resistant, allowing for short-term exposure to fluids without damage. However, it should not be soaked in any fluid for extended periods, as submersion beyond the connector can lead to damage.

Where can I find the serial number of my SiMPLi device?

The serial number is located on the label at the USB connector end of the device. If the label is missing, connect the probe to a computer, open the software, and you can find the serial number in the Help/About menu.

How do I clean the SiMPLi device?

You can use any hospital-grade cleaning or sterilization solutions typically used for medical devices according to standard cleaning guidelines.

What are the minimum system requirements to run SiMPLi software?

You need Windows 7 or 10, a minimum processor of 2.5 GHz (or 1.6 GHz if i5), 4 GB of RAM, a USB 2.0 port, and a minimum display resolution of 1024x600.

Can the software run on a Mac?

Yes, if you have installed dual-boot software like Fusion or VMWare, the software can run on a Mac.

How do I import images saved in the software into my EMR or PACS?

Most EMRs and PACS have an 'Import File' function to import JPG files. Patient information and results are saved as JPGs and can also be copied and pasted into the EMR.

What should I do if I encounter a 'Missing Folder Error' message?

If you are using VISTA, install the software as 'Administrator' by right-clicking the installation program and selecting 'Run as Administrator'. You only need to do this for the first installation.

What services are offered at Access Primary Care Medical Group?

We provide urgent care, imaging services, laboratory services, and outpatient surgery.

What are the hours of operation?

We are open 7 days a week from 9:00 AM to 5:00 PM.

How can I find a doctor?

You can locate a doctor through our Provider Search feature on the website.

I missed my period. Could I be pregnant?

Yes. If you missed your period, there’s a chance you may be pregnant. Taking a pregnancy test is the first step for finding out. At Alpha Pregnancy Center, we offer free, medical-grade pregnancy testing with results explained by a nurse.

Why do I need an ultrasound?

If you received a positive pregnancy test result, getting an ultrasound is the next step for confirming that you’re pregnant. Plus, this simple scan will reveal the key details about your pregnancy you need to know to stay safe.

How much do you charge for your services?

All appointments, resources, services, and support are offered for free because we believe that every woman deserves access to the resources she needs to stay healthy and informed.

What are my pregnancy options?

You have three pregnancy choices: parenting, adoption, or abortion. Before making any decision, it’s essential to get an ultrasound and learn all you can to ensure you’re making an educated decision.

Can I bring a support person with me to my appointment?

Yes! We welcome you to bring a friend, relative, partner, or another support individual with you to your appointment.

Do I need to prep beforehand?

For a 3D Baby Ultrasound, please stay well-hydrated 48 hours prior for better imaging. For 2D and Ovarian Follicle Count ultrasounds, you’ll need to empty your bladder before the scan.

How many guests can I bring with me?

You may have one additional guest with you during the session. We kindly ask that young children do not accompany you.

How do I receive my pictures?

After your session, you will receive a download link via text or email, and you’ll also get a physical copy of the best image to take home.

When is the best time for a 3D ultrasound scan?

The optimal time for a 3D ultrasound is between 26-32 weeks.

What if 3D images were not obtainable during my session?

If 3D images cannot be captured, you can return within a week at a discounted rate.

Are ultrasounds safe for my baby?

Yes, ultrasound imaging has a safety record for years. We ensure that the energy used is below FDA limits.

Are the ultrasound technologists doing my scan certified?

Yes, our technologists are ARDMS certified and have extensive experience in clinical settings.

Is this considered a diagnostic ultrasound?

No, our ultrasounds are not diagnostic but elective entertainment ultrasounds.

What is the late and cancellation policy?

We allow a 10-minute grace period for lateness. Cancellations must be made 24 hours in advance to avoid charges.

Will my insurance cover my scan?

Currently, we do not accept insurance but can provide receipts for filing claims.

What kind of machine do you use?

We use the LOGIQ E9 XDclear 2.0 from General Electrics.

What imaging services do you offer?

We provide a full range of imaging services including MRI, CT scans, ultrasound, and nuclear medicine.

How can I prepare for my imaging exam?

Preparation can vary depending on the type of exam. It's best to follow the specific instructions provided by our staff when you schedule your appointment.

What services does Chinese Hospital offer?

Chinese Hospital offers a full range of comprehensive healthcare services including emergency services, surgery, inpatient and outpatient care, radiology, laboratory services, and more.

How can I volunteer at Chinese Hospital?

We offer numerous volunteering opportunities for students and community members. Interested individuals can apply through our website.

How can I learn the gender of my baby?

We offer gender determination at 6 weeks using Sneak Peek Labs and from 14 weeks via ultrasound.

How does lab testing for gender work?

The Sneak Peek test is a blood test that analyzes the baby's gender and takes about 15 minutes to complete.

How long until I receive my lab test results?

Results are emailed to you about 2 days after the sample is received; fast-tracking is available for $20.

When is the best time to get a gender ultrasound?

Gender ultrasounds can be performed any time after 14 weeks of pregnancy.

What if the baby does not cooperate during the ultrasound?

We will bring you back to redo the portions of the service that we were unable to complete at no extra cost.

Will my ultrasound be sent to my doctor?

No, we don't send ultrasounds to third parties; you will receive a DVD recording and photos.

Will someone tell me if there is something wrong with my baby?

If we observe anything abnormal, we will notify you, but we do not provide diagnostic services.

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