What types of ultrasounds do you offer?

We specialize in 2D, 3D, and 4D ultrasounds to give you detailed insights into your baby's development.

What is your rescan policy?

We provide free rescans on Mondays through Thursdays at 10 a.m. and 3 p.m. only.

How do you handle cancellations and no-show appointments?

Cancellations within 24 hours incur a $25 fee, and a full payment of the service/package total is charged for no-show appointments.

What services do you offer?

We provide ultrasound imaging, heart screening, and EKG services.

What are your business hours?

We are open Monday to Friday from 9:00 AM to 4:00 PM and closed on weekends.

Do I need an appointment?

Yes, we operate by appointment only.

What payment methods do you accept?

We accept debit and credit cards.

What should I do if I can’t pay my hospital bill?

If you're unable to pay your hospital bill, consider applying for financial assistance through our Financial Assistance Program, which can help cover costs based on your financial need.

How do I apply for financial assistance?

To apply for financial assistance, download and print the application, gather the required documents, and submit your application either by mail or in person to Patient Financial Services.

What if I have questions about financial assistance?

You can call our Patient Financial Services at 714-229-5732 for more information and assistance regarding our financial assistance program.

What imaging services do you provide?

We offer a variety of imaging services including Aquilion ONE CT scans, X-rays, ultrasounds, fluoroscopy, breast screening, MRI, bone density examinations, and low-dose lung CT.

Do you accept health insurance?

Yes, we accept most health insurance plans including HMO and PPO, as well as cash, checks, or credit card payments.

Where are your locations?

We have two locations: our main office is in Monterey Park and another in Alhambra.

What imaging services do you offer?

We offer a wide range of imaging services including MRI, CT scans, digital X-ray, digital mammography, ultrasound, and DEXA scans.

Do I need to schedule an appointment?

While appointments are encouraged, we also accept walk-ins for X-ray studies during operational hours.

What are your payment options?

We accept most insurance plans and offer flexible payment options for those without insurance.

What services do you provide?

We specialize in providing pregnancy confirmations, ultrasound services, and support for women and families before, during, and after pregnancy.

Do you perform abortions?

No, we do not provide, offer, or refer for abortions.

Are your services free?

Yes, all of our services are provided free of charge without income or insurance requirements.

What should I do if I think I am pregnant?

We recommend scheduling an appointment for a urine pregnancy test, followed by an ultrasound to confirm viability.

What services do you offer?

Pomona Valley Hospital Medical Center offers a wide range of services including emergency care, cancer services, cardiovascular care, and outpatient service.

Are there any budget options for screenings?

Yes, we offer $50 mammograms without the need for a physician order or proof of insurance during designated months.

What types of imaging services do you offer?

We provide various imaging services including MRI, CT scans, PET/CT screenings, and ultrasound examinations.

Do you accept insurance?

Yes, we accept a range of insurance providers. Please contact our office for specific information regarding your insurance plan.

How can I schedule an appointment?

You can schedule an appointment by calling our office or visiting our website to fill out the appointment request form.

An IPA, or Independent Physicians Association, is a group of physicians who contract with health plans and hospitals to provide comprehensive care to members of Health Maintenance Organizations (HMO). HMO members select a Primary Care Physician (PCP) from the IPA network who coordinates their healthcare services.

Anyone with HMO insurance is eligible to join an IPA.

How do I become an Alpha Care Medical Group member?

To join Alpha Care Medical Group, please refer to the 'How to join Alpha Care Medical Group' page on our website or call our customer service at 626-282-0288.

What are the hours of operation for Alpha Care Medical Group?

The member service center operates Monday to Friday from 9 AM to 5 PM, and the general operation hours are Monday to Friday from 8:30 AM to 5 PM.

What do I do in case of a medical emergency?

For life-threatening emergencies, dial 911. For non-life-threatening situations, contact one of our contracted After Hours Urgent Care Centers.

What if I need to see a physician after hours?

Alpha Care Medical Group provides several After Hour Care Centers for members in need of medical assistance outside usual office hours.

How do I choose or change my family doctor?

You need to select a designated Primary Care Physician (PCP) within the IPA network when enrolling in a HMO plan. To change your PCP, contact your Health Plan.

A copay varies based on the type of insurance and is specified in the insurance policy. Contact your insurance carrier for specific copayment details.

What is an authorization?

Authorization is the approval needed from your primary care physician to see a specialist.

What happens when my authorization gets denied?

Contact customer service at 626-282-0288 for complete details on why an authorization may be denied.

Why did I receive a bill?

You might receive a balance bill if you were seen by a non-contracted provider. This balance generally should not be your responsibility as it requires reprocessing.

I just turned 65 and have questions about Medicare. What should I do?

Congratulations! We recommend contacting us for details on Medicare and our educational seminars. Call 626-282-0288 for guidance.

Does Alpha Care Medical Group have contracted Medicare Plans?

Yes, Alpha Care Medical Group contracts with MAPD plans, offering Medicare Advantage and Prescription Drug Plans, along with CalMediConnect.

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