What medical imaging services do you offer?

We provide a variety of imaging services including MRI, CT scans, ultrasounds, digital x-rays, and more.

Do I need an appointment for imaging services?

No appointment is necessary. We offer walk-in services seven days a week.

What are your business hours?

Our business hours are Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 9:00 AM to 3:30 PM.

How quickly can I get my results?

We are committed to providing evaluation and treatment plans within 24-48 hours after imaging.

What imaging services do you offer?

We offer MRI, CT scans, ultrasound services, X-rays, and DEXA scans.

What are your office hours?

Our office hours are Monday to Friday from 8:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:30 PM.

Can I schedule an appointment online?

Yes, you can schedule an appointment through our patient portal or by contacting our scheduling department.

Do you accept walk-ins?

Yes, we do accept walk-in appointments for MRI, CT, and ultrasound if availability allows.

Do you have any special programs for screenings?

Yes, we offer an Osteoporosis Screening Program and a Lung Screening Program.

What services do you offer?

We offer a range of services including aesthetic injectables such as neurotoxins and dermal fillers, body contouring with Emsculpt NEO, ultrasound cavitation, and medical weight loss programs.

Do you offer discounts for memberships?

Yes, we provide annual memberships for many of our services, allowing you to benefit from reduced pricing.

What is your location?

Our clinic is located at 3 Corporate Plaza Dr Suite 220 & 270, Newport Beach, CA.

What should I bring for my first appointment?

Please bring your insurance information, a photo ID, and any medical records or medications you are currently taking.

Are walk-in appointments available?

We recommend scheduling an appointment in advance to ensure availability, as walk-ins may require longer wait times.

What is happening between Hoag and Blue Shield?

The contract between Hoag and Blue Shield of California for Medicare Advantage HMO members is set to expire on June 30, 2025, meaning Hoag will no longer be in-network for these members starting July 1, 2025.

Can I still go to Hoag in an emergency?

Yes, emergency care is always covered regardless of your network. You can visit any Hoag emergency department.

Can I keep my Hoag doctors and access to Hoag facilities?

It's possible through a Special Enrollment Period and by switching to a Medicare Advantage HMO plan that still includes Hoag.

What is included in the Mini Peek package?

The Mini Peek package includes a 15-minute session to capture stunning ultrasound images for just $55.

Are there any discounts available?

Yes, we offer a 10% discount on packages for clients who purchase two or more sessions, a 10% military and law enforcement discount with ID, and $5 off with a Facebook or Yelp check-in.

What insurance plans do you accept?

Back Bay Imaging participates in virtually all insurance plans. Our billing and insurance personnel are available to assist you with any questions.

Do you accept payment plans?

Yes. Our onsite financial counselors will be happy to discuss payment plans.

How accurate is the equipment used?

Back Bay Imaging maintains technologically advanced facilities. All equipment is state-of-the-art and undergoes rigorous, daily quality control checks to yield the highest degree of accuracy. In addition, we conduct frequent and regular preventive maintenance checks.

What exactly does a radiologist do?

Radiologists are medical doctors who have chosen to specialize in the field of imaging for the diagnosis and treatment of disease. The most important task of the radiologist is to interpret the data from your procedure and combine that information with the clinical findings of your doctor.

Do radiologists have special credentials?

Yes. All Back Bay Imaging radiologists are board certified or board-eligible by the American Board of Radiology, having completed a radiology residency and examinations, as well as maintaining ongoing educational programs. They also hold fellowships in subspecialties.

Will the radiologist meet with me during my test?

Not always. Your primary contact will likely be with the technologist who administers your exam. Some exams require direct supervision by a radiologist, while others are done by the technologist and reviewed afterward.

What is a technologist?

A technologist is specially trained to operate diagnostic imaging equipment and position patients for the clearest images. They work closely with the radiologist to present patient histories and preliminary films and ensure patient comfort.

Do technologists have special credentials?

Yes. Back Bay Imaging employs only licensed technologists.

Will I know the results of my exam before I leave?

Generally not. Typed results are sent to your physician within 1 to 2 days. A preliminary report is usually faxed the same day.

How will I get the results of my exam?

A transcribed report will be sent to your healthcare provider within two working days, and significant findings are generally communicated to your doctor before the final transcription.

What type of clothing should I wear for my exam?

Wear comfortable, metal-free clothing like sweat pants, T-shirts, or shorts. Depending on the area being scanned, you may need to change into a patient gown.

What services do you provide?

We provide breast care services including screening mammograms, breast ultrasounds, diagnostic biopsies, and genetic testing.

How can I access your services if I am uninsured?

Our mission is to serve underserved communities regardless of insurance status, and we work with various funding pools to assist those in need.

What are your operating hours?

We operate Monday through Friday from 9:00 AM to 5:00 PM, with Saturday hours from 9:00 AM to 1:00 PM.

What type of MRI machine does your office have?

At Spectrum MRI we have a Siemens Magnetrom Espree (High Field). Our machine is semi open with a short bore.

What is a design coil?

A design coil is a special antenna that gets placed on the specific body part to pick up signal with more clarity, for example, a breast coil, wrist coil, or knee coil.

How long will my MRI take?

All of our MRI’s consist of 30-45 minutes depending on the body part, as they consist of several sequences to capture detailed images.

What if I'm claustrophobic?

We have a semi open, short bore machine which accommodates most body types. You can bring someone to accompany you, and if you are extremely claustrophobic, we recommend a mild sedative from your physician.

When and how will I get my results?

Your scan will be read by a Specialized, Board Certified Radiologist, with a detailed report provided 2-5 business days after your MRI. The results will be faxed or emailed to your referring physician.

Do you accept my insurance?

We accept most commercial and group insurance plans, PPOs, Workers Comp, LOP, PIP, and Medicare.

What if you are not on my insurance plan?

We will accommodate your in-network benefits even if we are not a participating provider.

What if I do not have insurance?

We will arrange a flexible payment plan for patients without insurance.

Do you file my secondary insurance after my primary insurance or Medicare covers the principal charges?

We will file your primary insurance and, if possible, your secondary insurance after. Make sure to provide all insurance information.

Do you accept Letters of Protection (LOP) from my attorney?

Yes, we accept LOPs as long as the letter is faxed or mailed to our offices beforehand.

Do you accept PIP cases?

Yes, we accept PIP cases, and patients must sign a PIP assignment of benefits.

What do I do when I receive the Explanation of Benefits (EOB) from my insurance?

Do not be alarmed if you're not shown as in-network; we will make the necessary adjustments.

Do you accept credit cards?

We accept all major credit cards including American Express, Master Card, Discover, and Visa.

Do you accept Workers Comp?

We accept Workers Comp claims with proper authorization.

How long does it take for my insurance company to respond or pay for my MRI claim?

It generally takes about 45 days for an insurance response after we bill the claim.

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