What services do you offer?

We offer various diagnostic imaging services including MRI, PET-CT, Ultrasound, X-Ray, I-131 Thyroid Therapy, and Cardiac Stress Tests.

What is the average turnaround time for reports?

We pride ourselves on providing an excellent report turnaround time, often within the same day.

Do you accept insurance?

Yes, we accept most insurances and also offer competitive cash prices for those without insurance.

How can I schedule an appointment?

You can call us at 510.792.9700 to schedule your appointment.

Yes, our imaging scanners are certified by the American College of Radiology (ACR).

What is the experience like during a 3D ultrasound session?

During a 3D ultrasound, expect a warm, inviting atmosphere where you will see your baby's features in detail. It's often described as a miraculous experience.

Can I share the ultrasound experience with family?

Yes, sessions are recorded, and images are provided, allowing you to share the experience with friends and family all over the world.

How do the images compare to traditional ultrasounds?

3D ultrasounds offer a more detailed and life-like view of your baby compared to traditional 2D ultrasounds, showcasing features and expressions more vividly.

Is the SiMPLi device waterproof? Can it be submerged or soaked?

The SiMPLi device is water resistant, allowing for short-term exposure to fluids without damage. However, it should not be soaked in any fluid for extended periods, as submersion beyond the connector can lead to damage.

Where can I find the serial number of my SiMPLi device?

The serial number is located on the label at the USB connector end of the device. If the label is missing, connect the probe to a computer, open the software, and you can find the serial number in the Help/About menu.

How do I clean the SiMPLi device?

You can use any hospital-grade cleaning or sterilization solutions typically used for medical devices according to standard cleaning guidelines.

What are the minimum system requirements to run SiMPLi software?

You need Windows 7 or 10, a minimum processor of 2.5 GHz (or 1.6 GHz if i5), 4 GB of RAM, a USB 2.0 port, and a minimum display resolution of 1024x600.

Can the software run on a Mac?

Yes, if you have installed dual-boot software like Fusion or VMWare, the software can run on a Mac.

How do I import images saved in the software into my EMR or PACS?

Most EMRs and PACS have an 'Import File' function to import JPG files. Patient information and results are saved as JPGs and can also be copied and pasted into the EMR.

What should I do if I encounter a 'Missing Folder Error' message?

If you are using VISTA, install the software as 'Administrator' by right-clicking the installation program and selecting 'Run as Administrator'. You only need to do this for the first installation.

Point-of-care ultrasound (POCUS) is the use of ultrasound by trained medical professionals to quickly diagnose issues at the bedside, whether in hospitals, ambulances, or remote locations.

What are the common applications of POCUS at Highland Hospital?

At Highland Hospital, POCUS is used for diagnosing cardiac, pulmonary, abdominal, vascular, musculoskeletal, and other multi-system pathologies, as well as guiding invasive bedside procedures.

What conditions can POCUS help diagnose?

POCUS can assist in identifying conditions like pleural effusion, Pneumothorax, pericardial effusion, and various organ sizes such as kidney and bladder through bedside imaging.

What is an elective prenatal ultrasound?

An elective prenatal ultrasound offers 3D & 4D imaging designed for a bonding experience between parents and their unborn baby, and should not replace a medical diagnostic ultrasound.

Does this take the place of an ultrasound at my doctor’s office?

No, a medical ultrasound must already have been done to assess the fetus's health.

Is it safe? Are there any risks to me, or my baby?

Studies over 30 years show that ultrasound does not harm mothers or babies. 3D/4D scans use the same technology as conventional scans.

Do I need an appointment?

Yes, appointments are required for all services.

How long does the 4D ultrasound take?

It typically lasts between 15 to 30 minutes, depending on the package.

How far along should I be before I have a 4D ultrasound?

The best time for an elective 4D ultrasound is between the 26th and 34th week of pregnancy.

Can I bring my family and friends?

Yes, up to 5 guests can accompany you.

Are you able to tell the sex of the baby?

Yes, most of the time we can indicate the sex, but cooperation from the baby is necessary.

Is the 4D ultrasound covered by Insurance?

Currently, these ultrasounds are not covered by insurance.

What kind of ultrasound equipment do you use?

We utilize the GE Voluson 730 PRO ultrasound machine, ensuring state-of-the-art imaging.

What is your cancellation and privacy policy?

We request 48 hours notice for cancellations, and your privacy is important to us. We do not share your information.

What can I expect at my appointment?

A technologist will escort you, provide instructions for your procedure and ensure you are comfortable throughout the visit.

Do I need an appointment for an X-Ray?

X-Rays are available on a walk-in basis during business hours, but appointments are recommended for multiple X-Rays.

Do I need a doctor's referral for all radiology examinations?

Most imaging studies require a physician referral, but some exams, like body composition tests, do not.

What should I do before my appointment?

Drink plenty of water leading up to your appointment. A full bladder isn't necessary for the 2nd and 3rd trimester scans, but it can help with 1st trimester scans.

Can family and friends join me during the ultrasound?

Absolutely! Family and friends are welcome to join you during your 3D ultrasound experience.

How long will the scan take?

Scan duration varies based on the appointment type, typically ranging from 5 to 30 minutes.

Is there a re-do policy?

Yes, we offer one free re-do if the baby does not show its face during the initial scan.

If I think I need an MRI how do I go about getting an appointment?

You should contact your physician to receive a referral for an MRI. If you want to self-refer and pay out of pocket, please inform our patient coordinator for further assistance.

How long does an exam take?

Typically, an exam lasts between 30-45 minutes, although complicated exams may take longer.

When will the doctor get the results of my exam?

The doctor will have the results within 24-48 hours after your exam.

What if I need to cancel or reschedule my appointment?

Please call at least 24 hours in advance to cancel or reschedule. If not canceled timely, a $35 fee will be applied.

Do you accept worker's compensation cases?

Yes, with proper documentation and authorization, we will process a claim with your worker's compensation insurance.

Do you accept automobile injury, claim and lien claim cases?

Yes, we accept such cases with the necessary documentation and authorization for processing claims.

I'm very claustrophobic. What should I do?

It's advisable to consult your doctor for a sedative if you're anxious about the exam. You can also bring a friend or family member to accompany you.

I am a large person. Do I have to be concerned?

Our MRI scanner accommodates patients up to 440 lbs, so you shouldn't have any concerns.

Are there any reasons that I should not have the scan done?

Yes, please inform us if you have any metallic implants, pacemakers, or are possibly pregnant as these can affect the scan.

MRI is considered very safe, with no known health risks from the magnetic field or radio waves, but please inform us if you are pregnant.

Do I need to prepare for the exam?

No special preparation is needed, though avoiding caffeine may help you relax.

Can I eat before the exam?

Yes, you can eat normally unless contrast material is used, in which case fasting for 2 hours is recommended.

An Open MRI provides clear views and allows you to see and converse with the technologist, enhancing patient comfort.

What is the exam like?

Exams consist of several sequences, taking about 30 to 45 minutes, during which you must lie still.

Will I feel anything during the scan?

The MRI is painless and comfortable. Occasionally, an injection may be necessary but you'll be informed beforehand.

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