Where does my health information in the JCMH patient portal come from?

All of the information in the Portal comes from your Jackson County Memorial Hospital or JCMH Clinics Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.

Is there a fee to use the JCMH Patient Portal?

No. The JCMH Patient Portal is a free service offered to our patients.

The JCMH Patient Portal is being offered to all JCMH patients that are over 18 years of age that have had services at JCMH or a JCMH Clinic. Health Information is also via the JCMH Patient Portal is also available to parents and legal guardians of children that are 0-12 years of age. Some limitations will apply.

How do I log in to the Portal?

If you already have a JCMH Patient Portal username and password, you can log in at https://patientportal.jcmh.com/. You will need your unique email address on file and your medical record number to self-enroll.

Do I have to have an email address?

Yes, patients that want access to the JCMH Patient Portal must have Internet access and a valid email address that is unique to the individual requesting access.

I don’t have an email address. How do I get one?

You can create a free email account through various services like Gmail, Outlook.com, or Yahoo! Mail.

Can I access a family member’s Portal?

Parents can access a child's portal if they are 0-12 years old. Access for those aged 13-17 is restricted. For other family members, a Proxy Request Form must be filled out.

Is my information safe?

Yes, passwords are encrypted and only you and authorized family members can access your Portal. There are also timeout features for added security.

How Is the JCMH Patient Portal information secure?

The portal uses the latest encryption technology and access is controlled through personal IDs and passwords.

What if I ever have technical problems with the Portal?

You can submit any technical questions through the Contact Us section on the Portal homepage or call the provided phone numbers.

What information can I see in the JCMH Patient Portal?

You can view information such as lab and radiology test results, medications, allergies, immunizations, medical history, current health issues, and due dates for preventive care.

How do I see my test results?

Your test results can be accessed by clicking the Health Record button in the portal.

How do I get the complete set of my medical records?

You can obtain your medical records by visiting the Health Information Management department at Jackson County Memorial Hospital.

Some of my information is wrong. How do I correct this?

You can send a change request through the Patient Portal or notify the Health Information Management department.

How can I update my email address in the JCMH Patient Portal?

To change your email address for communications, contact the JCMH Health Information department.

Contact the JCMH Portal Help Desk for assistance. The department is available Monday through Friday.

How do I communicate my medical concerns?

The JCMH Patient Portal is not to be used for urgent medical concerns; please call emergency services if needed.

Can I access my protected health information from an app on my smartphone?

Yes, you can access certain health information through an application on smartphones. For more information, contact the Health Information Management department.

What services do you offer?

We offer various services including pregnancy tests, ultrasounds, STD/STI information, adoption options, and parenting services.

How can I make an appointment?

You can schedule a free appointment by calling or texting us at (580) 477-4400.

Is my visit confidential?

Absolutely! We have a strict confidentiality policy and comply with HIPAA regulations to protect your information.

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